PACK
Support
Pack is built to be simple — most of what you need is one tap. Here are the questions that come up most often. If yours isn't here, email us; we read every one.
My friend joined the group but I don't see them.
Tap the lime refresh button at the top right, or pull down on the feed. Realtime updates can lag on cellular or after waking the app from background. Pulling refreshes immediately.
How do I leave a group?
Tap the group name (top left of the feed) to open the group settings sheet, then tap Leave Group and confirm. Your membership, check-ins, messages, and spotlight activity are deleted. Safety reports and block settings remain tied to your guest account until account deletion. If you were the last member, the group itself is deleted.
Can I be in more than one group?
Pack supports one group at a time. To switch, open a friend's invite link while you are in your current group and confirm Switch Groups. The app validates the new group before leaving the old one. Your old membership and check-ins are removed only after the switch succeeds.
I lost the invite link. How do I get it back?
Any current member can re-share it. Tap the group name → tap Share Link. The 6-character invite code is also displayed in the group settings sheet.
Why did the streak break?
The group's daily streak counts every consecutive day where every member checked in and nobody tapped NO. YES and REST both keep the streak alive. If anyone misses a day or says NO, the streak resets to zero and starts again the next day everyone shows up.
How do the one-way messages work?
Check in with YES, then tap the message icon beside a teammate who is still pending or on NO. You can send one private message of up to 160 characters to each teammate per day. Only you and that teammate can read it, unless it is reported to Pack for moderation. There is no reply action. REST is exempt from receiving messages and does not unlock sending. Messages appear in the app, with no push notifications, and leave the dashboard the next local day.
What is the “One to go” card?
When everyone except one teammate has checked in with YES or REST, that last person gets the spotlight. Members on YES can tap Waiting on you to add their names to the shared card, once per person per day. The card disappears when the last person checks in with YES or REST. It is shown only in groups of at least two.
Why is there no history view?
By design. Pack is about today, not about scrolling through everyone's past. The 7-dot strip at the top shows the group's last week at a glance — that's the only history surface, and it's deliberately group-level, not per-person.
How do I change my name or the group's name?
Tap the group name (top left), edit either field, tap Save Changes. Changes appear on every member's device.
Is there a web version?
No. Pack is iPhone-only for now.
How much does it cost?
Pack is free. There are no in-app purchases, ads, or subscriptions.
How do I delete my data?
To delete your current membership, check-ins, messages, and spotlight activity, tap the group name →
Leave Group. To delete the complete private guest account and its data, choose
Delete Account & Data in group settings. If you are not in a group, use
Delete Account on the create-or-join screen. Uninstalling alone does not notify the server or delete the guest account. See the
privacy policy for full details.
How do I report or block a message sender?
Tap the … menu on a received message. Report message lets you select a reason, add optional details, and also block the sender. Reporting hides the message from your inbox and submits it to Pack for review. Block sender hides that sender’s messages and spotlight nudges and prevents new nudges between you. Blocking persists if either member leaves and rejoins. Manage blocks under the group name → Blocked Senders. Crew check-ins remain visible.
What happens after I report something?
Reports go to a private review queue. Pack can remove content from view and suspend messaging for abusive accounts. Reports include the original message, participant identifiers, and the details you supply. Other crew members cannot see reports. To request a review of a messaging restriction or follow up on a report, contact
matt@algorithmicresearchgroup.com. See the
community rules.